MAKING THE HOLIDAY SEASON EASY
Whether you're searching for gifts or for the perfect party look, we want to make the festive period run as smoothly as possible for you. Our order, delivery and return services will ensure a stree-free holiday season.
What is your return policy for the holiday season?
We are happy to offer free returns within 60 days of order placement. If you need a new return label, please contact our customer care team.
What is the latest date I can place my order to receive in time for Christmas?
To ensure that you receive your gifts in time, please order by the dates and times below:
HOME DELIVERY
We offer multiple shipping services to meet your needs:
FREE STANDARD DELIVERY
When using Standard Shipping, please place your order by end of day December 14th to receive your items before Christmas.
2ND DAY EXPRESS DELIVERY
When using 2-Day Shipping, please place your order by end of day December 20th to receive your items before Christmas.
NEXT BUSINESS DAY DELIVERY
When using Next Day Shipping, please place your order by end of day December 21st to receive your items before Christmas.
SHIP TO STORE
Pick up your order at your convenience. Use ship to store and have your order sent to your preferred BOSS Store to be collected whenever suits you.
Orders will be delivered to your preferred store. Please note: Only the person who places the order may pick up the order. Please bring your personal ID or shipping confirmation email with you, so that the store employee can identify you.
Pick Up
To receive your gifts in time for Christmas at your preferred BOSS Store without a try-on or styling appointment, please order by:
December 13th using Free Standard Delivery.
December 19th using Express Delivery.
Try-On & Styling Appointments
To receive your gifts in time for Christmas at your preferred BOSS Store, and in order to allow enough time for a Try-On or Styling appointment, please order by:
December 11th using Free Standard Delivery.
December 17th using Express Delivery.
Can I get my purchase gift wrapped?
We are pleased to offer Premium Packaging in checkout for $4.95. All items on your order will be packed in our signature keepsake box if this option is chosen. Note all Hugo Boss orders, regardless of whether Premium Packaging is selected, will ship with a gift receipt and will not include item prices.
What are your Customer Care & Styling Advice opening hours during the holiday season?
With the festive season upon us, we are here to help you to find the perfect gifts for your loved ones. Whether you With the festive season upon us, we are here to help you find the perfect gifts for your loved ones. Whether you need inspiration or style advice or assistance with an order, our team is here to help.
Use the camel colored chat button to connect to an in-store stylist during local store hours, approximatey 10:00am - 9:00pm daily in your local timezone.
Use the black colored chat button (or reach us via phone or email) for any other inquiries. Our team is available daily from 7:00am - 12:00am EST daily on the phone, and 9:00am - 11:00pm EST daily on chat.
