Which items qualify for an exchange?
Merchandise that is unworn, unwashed and unused with original labels attached, qualify for an exchange.
Can I exchange an item that I bought online or in a BOSS / HUGO store?
Yes, online orders as well as items bought in HUGO BOSS stores, can be exchanged. Here you can locate the nearest shop to you. Please note, online purchases may not be exchanged at outlets, department stores or other wholesale distributors.
Alternatively, you may return the original item(s) by following the return instructions. You can find more information under “Can I return an item that I bought online or in a BOSS or HUGO store?”
Can I exchange items I bought in an outlet?
Yes, if the items were purchased in one of the HUGO BOSS outlets, exchange them in the concerned outlet. You may refer to the proof of purchase (store receipt) according to the outlet's return and exchange policy.
